At Warner Music Australasia, we’re more than just a record label - we’re a community of passionate music lovers. We recognise that every artist and label partner is unique, just like every music fan. Our fearless, creative team is dedicated to excellence, supporting international stars and our diverse local roster, who we proudly call family. At WMA, we turn dreams into stardom and audiences into fans. We are guided by four core values that underpin everything we do across all our diverse businesses:
- Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
- Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
- Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
- Respect: We honour the unique voices and perspectives that shape our community, fostering trust and collaboration in an environment where creativity thrives. By valuing one another and the music we create, we build lasting relationships with our team, artists, partners, and fans.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: E-Commerce Operations Coordinator
Reports To: Head of Digital Operations & E-Commerce
Department: Ecommerce
Location: Sydney, Australia
A little bit about our team:
At Warner Music Group, our E-Commerce and Digital team is dedicated to driving our online retail operations, ensuring that everything from product setup to customer service runs smoothly. You’ll work closely with internal teams, including Operations, Marketing, and Finance, ensuring that our e-commerce environment remains efficient, customer-centric, and aligned with our broader digital strategies.
Your role:
As the E-Commerce Operations Coordinator, you'll be at the heart of keeping our online store running seamlessly. From setting up products, managing stock, and liaising with suppliers, to handling reporting and customer inquiries, this role requires an eye for detail and a passion for e-commerce. You'll make sure our website is up-to-date and that all sales processes run like clockwork, ensuring a great experience for both customers and our internal teams. It's an exciting opportunity to be involved in both the ground level operational aspects of e-commerce at one of the world's leading music companies.
Here you’ll get to:
- You will manage product setups and maintain product data to ensure accurate listings on our store.
- You will handle inventory tracking and liaise with suppliers to ensure stock levels are maintained.
- You will update the e-commerce schedule and release sheets, keeping everyone in the loop.
- You will handle sales reporting and track performance across multiple platforms.
- You will manage orders with international partners and ensure timely deliveries to meet release dates.
- You will process invoice and quote administration and ensure accuracy in reporting.
- You will support the coordination of digital campaigns and store promotions.
- You will monitor and respond to customer complaints and inquiries promptly.
About you:
- You have exceptional attention to detail, ensuring everything runs smoothly.
- You are process-oriented, methodical, and structured in your approach to work.
- You enjoy solving problems and finding solutions to ensure the best possible workflow.
- You are passionate about the e-commerce space and creating exceptional customer experiences.
- You have the ability to communicate effectively with a diverse range of people, both internally and externally.
- You thrive in a busy environment and can manage priorities effectively.
We’d love it if you also had
- You have experience working with label copy and are comfortable managing product data.
- Familiarity with Google Workspaces and e-commerce platforms.
About us:
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
