About Us:
Destroy All Lines (DAL) is Australia’s largest independent tour promoter with flagship festival brands Good Things and Knotfest Australia. DAL provides artists and their teams with end-to-end touring services from ideation, venue engagement, support act set-up, sponsorships, financial management, ticketing and sales, promotions, and event marketing. Our dynamic team prides themselves on being artist first, reliable and adaptable. We bring together great people who support each other to achieve outstanding tours and events.
This Position Matters Because…
The Customer Service Assistant is responsible for providing excellent customer service to Customers and Stakeholders by proactively and professionally responding to requests and queries and triaging messages internally as required.
The Customer Service Assistant will work across email inboxes, social media, mail, and the DAL website under the direction of Promoters, Tour Coordinators and the Head of Business Delivery. Critical to the success of this position is organisation, time management, prioritisation, professionalism and friendly service. The position will refer decisions and seeking guidance andmentoring from the Head of Business Delivery.
Key Accountabilities
General Administration
Provide routine and process driven tasks which are of low to medium complexity and support office operations. This includes:
- General transactional requirements such as managing multiple email inboxes.
- Maintaining files, database administration and administering correspondence.
- General office management including purchasing office consumables, collection and distribution of mail and upkeeping common areas.
- Reception duties including answering and directing telephone enquiries.
- Developing agendas and minutes, coordinating and formatting paperwork and scheduling meetings.
- Updating the venue database.
- Updating the tour calendar.
Website and Social Media
- Under the direction of the Head of Business, Tour Coordinators & Social Media Manager monitor social media responses and comment/respond on behalf of DAL as appropriate and required.
- Update information on DAL website.
Projects
- Under the direction of the Head of Business support DAL projects through non-complex and routine administrative support.
Qualifications, Licences and Experience
- A relevant qualification in the music industry, events, marketing/publicity or a related field is desirable.
- A good knowledge and understanding of the music industry (1-2 years experience)
- Australian Work Rights.
- A valid driver’s licence (preferred).
- Ensure effective handovers are completed prior to planned annual leave, including documentation of ongoing tasks, key contacts, and any deadlines to ensure seamless workflow during absence.
- Assist with ad hoc tasks as needed.
Capabilities
The most effective way to learn is on the job experience. DAL believes in empowering and exposing staff to opportunities and experiences that will help them grow in capability and confidence.
Accountability and Confidentiality
Anticipates client needs and proactively discusses services based on astute listening and diagnosis abilities. Adapts personal style to build good relationships and follows through on promises proactively at a level beyond clients’ expectations. Contributes as a proactive team player to a cohesive and productive team environment. Acts discreetly, maintains confidentiality, and behaves diplomatically.
Planning and Organising
Demonstrates planning and organising skills by managing actions in a timely manner to achieve outcomes as defined by others. Prioritises and manages multiple tasks simultaneously without compromising quality.
Professionalism
Shows respect, reliability, ethics, confidentiality, and timeliness in completing tasks. Raises concerns and seeks guidance from managers when frustrated or uncertain. Demonstrates a friendly demeanour through written and verbal communication and represents DAL professionally at all times.
Adaptability and Resilience
Remains calm, listens, and seeks to understand changing situations, even when facing obstacles and disruption. Adjusts approach with support to align with new circumstances, processes, and technologies.
Quality Review
Produces and reviews detailed information, documents, and data for routine tasks and some complex tasks. Investigates information that may not be accurate and raises any concerns proactively.
Communication
Conveys verbal and written ideas and information confidently and clearly in a manner that engages audiences. Understands personal style and adapts communication to suit audiences. Solves problems with creativity and resourcefulness. Be courteous to other people’s needs and deadlines.
Initiative and Self-Management
Takes action and responds to queries within a reasonable timeframe. Exercises good self-control over thoughts, feelings, and actions. Demonstrates transparency, initiative, and optimism across operational and some complex tasks. Applies good judgment when making decisions. Works autonomously and takes ownership of tasks. Acts proactively, embraces feedback, and takes on responsibility, seeking opportunities to learn, grow, and contribute. Consults managers openly for more complex matters.
Want to join our team?
Please submit your resume via Pedestrian then email a photo of your favourite animal to jobs@destroyalllines.com with the subject line “DAL Customer Service Assistant - [Your Name]”
Applications close Friday 24th July, 2026
