We are on the lookout for our next Community and Site Coodinator, someone who is able to provide exceptional member experience! Your day will be filled with welcoming visitors, coordinating events, and supporting daily operations and marketing communications. You’ll build meaningful connections within the community, share engaging content to keep members informed, and ensure the workspace runs smoothly and looks its best.
Who Are We?
CLIK Collective is a coworking and co-warehousing space with a mission to foster growth, community, and collaboration for our members which are primarily made up of small to medium-sized ecommerce businesses. We understand the challenges and opportunities faced by small businesses, and our range of services and amenities are designed to provide the perfect environment for them to flourish.
We first opened our doors in 2015 at an iconic site in Kensington and we currently operate 3 locations across Melbourne.
Main Duties & Responsibilities:
Community & Member Engagement
- Be a welcoming face at reception - greet members and guests, answer questions, and support day-to-day needs.
- Get to know our members and their businesses to help foster genuine community connections.
- Conduct onboarding and induction sessions for new members.
- Respond to member queries and help resolve issues with support from the wider team.
- Manage the monthly newsletter with fresh content, updates, and new ideas to engage the community.
- Support internal comms including Slack updates, and other ad hoc announcements.
- Develop useful content that keeps members informed like ecommerce event calendars, CLIK amenity/resource guides etc.
- Contribute ideas and feedback to help improve member experience.
- Member satisfaction and retention
Events
- Collaborate with the Site Manager to create and manage 4 events per month with strong member participation and on budget, including at least 1 lunch & learn per month with the support of the site manager
- Quarterly external events - warehouse sales, ecommerce evenings etc with strong attendance and on budget
- Create engaging event content and promote it across posters, email newsletters, and Slack to keep members informed and excited.
- Regularly update the ‘Our Members’ page on the website to reflect our active members.
- Plan, record and publish monthly podcast episodes
- Support content creation for social media, including reels, stories, and captions.
- Assist the Sales & Marketing Director with various tasks, including website updates, blog creation, social media and other marketing support as needed.
- Occasionally attend networking or industry events relevant to our members.
- Create 4 Podcasts and associated podcast material per year
- Create a monthly newsletter if required and at a minimum contribute to the newsletter
Marketing
Event Marketing (Internal & External)
- create marketing material like posters, emails etc to communicate events effectively
Social Media (initially Instagram and facebook) & Linkedin
- create content for paid campaigns that is engaging and attracts solid leads
- create content at all events, daily happenings (min 3 per week) at site and as requested by the Sales & Marketing Director to be posted organically
- Engage with users on the platform, ie respond to questions
Listing pages
- Create listings on applicable sites as needed
Website
- Update the website as required
General marketing
- Assist with general marketing tasks as briefed by the Sales & Marketing Director
Operations & Facility Management
- Open and close the site, ensuring it's safe and ready for use.
- Manage deliveries, direct couriers, and maintain the goods cage.
- Oversee the mail and parcel sign-in process.
- Ensure shared spaces (kitchens, meeting rooms, hallways, loading areas) are tidy and functional.
- Return facilities and equipment to their designated places at end of day.
- Liaise with service providers (cleaning, internet, waste, etc.) as needed.
- Conduct tours on an adhoc basis and gather information for the Sales Manager to respond accordingly.
Admin
- Check in to admin@clikcollective.com.au email and share emails with relevant team members
- Keep records, files, and documents well-organised, both digitally and physically.
- Occasionally assist with the CLIK Teammate program (e.g. light pick-packing).
- Support Site Manager and Sales & Marketing Director with ad hoc tasks as requested.
Position Requirements
Education Qualifications & Licences
- Tertiary qualifications in Business, Marketing, Communications or a related field and or relevant experience
- Victorian Driver’s Licence
Skills & Knowledge
Marketing & Communications
- Familiar with platforms like Canva, Sked Social, Meta Business Suite, Mailchimp, LinkedIn, and WordPress
Relationship Building
- Excellent interpersonal and communication skills
- Ability to build and maintain strong relationships
Community Engagement
- Strong understanding of Melbourne’s western suburbs and local business environment
- Comfortable networking and engaging with community groups and local business owners
Event Management
- Ability to coordinate engaging internal and external events.
Organisational & Project Management
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Experience coordinating events and activations for community engagement
Technical Skills
- Familiar with HubSpot CRM for prospective communication
- Competent using Slack for team communication and collaboration
Personal Attributes
- Self-motivated, proactive, and capable of working independently
- Collaborative team player with a flexible, can-do attitude
- Enthusiastic about coworking, e-commerce, and supporting entrepreneurs
Experience
- General marketing and event experience
Additional Info
Work Environment
- We work in a Warehouse Coworking environment, this means that some areas are temperature controlled, and some are not. Our members are not all experienced at working in a warehouse and therefore extra precautions should be taken when using equipment around site to move heavy loads. CLIK Collective is a dynamic workplace and you will often have a varied day with a wide range of requests and tasks both physical and sedentary.
Physical Demands
- Prior to employment we will send you for a physical assessment to understand your ability to handle small loads such as parcels day to day. You should be fit enough to lift a 30kg box from floor to waist level, using safe handling practices.
Position Training
- We provide fire safety, first aid, and CPR training and relevant refresher courses. With online platforms that we use, we will provide training in-house, or for widely used online platforms we will provide you time to complete online tutorials so you’re familiar with the tools you’ll be using.
Professional Development
- We will suggest courses and training to grow your skills over time. If you have any suggestions for courses or require time off or a flexible schedule for study speak with your direct report and we will do our best to accommodate those options.
