Job Title: Sales Manager

Company: Make Merchandise

Location: Silverwater - Sydney, Australia

Employment Type: Full-Time

About Us

Make Merchandise is a leading music industry screen printer and decorator based in Sydney. We specialise in custom merchandise for a wide range of industries, offering high-quality printing and branding solutions. We are looking for an experienced Sales Manager to lead our sales team, drive revenue growth, maintain client relationships and promote attention to detail in all processes.

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Role Overview

As the Sales Manager, you will be responsible for managing and growing the sales team, implementing sales strategies, and working closely with management and production teams to ensure clean and smooth communication. You will also focus on maintaining and developing strong client relationships, identifying new business opportunities, and optimizing internal sales processes.

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Key Responsibilities:

1) Sales Team Management & Strategy

- Lead, train, and manage a dedicated sales team, ensuring alignment with company goals.

- Develop and implement sales strategies to increase revenue and client retention.

- Coordinate sales efforts across new and existing customers, inbound and outbound inquiries.

- Set and monitor sales targets, providing regular performance feedback and coaching.

2) Client Relations & Business Development

- Develop and maintain relationships with top-tier clients, ensuring long-term engagement.

- Identify and pursue new business opportunities across agreed industries.

- Handle inbound inquiries and oversee outbound sales initiatives to attract new customers.

- Support existing clients to drive repeat business and long-term partnerships.

3) Operations & Coordination

- Work closely with management to align sales with production capacity and timelines.

- Maintain up-to-date invoicing and client records, ensuring accurate job tracking.

- Interact with external decorators to ensure timely production of all sales jobs.

- Oversee quoting and processing of purchase orders from contract clients.

- Ensure CRM systems are maintained with accurate client and order details.

4) Marketing & Product Development

- Implement and maintain marketing strategies to target key industries and expand market reach.

- Assist in refining standard operating procedures to improve business efficiency.

5) Additional Responsibilities

- Provide regular sales reports and insights to management.

- Stay updated on industry trends and competitor activities.

- Take on miscellaneous tasks as needed to support business operations.

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Qualifications & Experience

- Proven experience in sales management, preferably in screen printing, music industry, merchandise, or a related industries.

- Strong leadership skills with the ability to train, motivate, and manage a sales team.

- Excellent communication, negotiation, and relationship-building skills.

- Experience with CRM systems and sales process automation.

- Ability to develop and execute sales strategies aligned with business goals.

- Highly organized with strong attention to detail and problem-solving abilities.

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Why Join Make Merchandise?

- Opportunity to lead a growing sales team in a dynamic industry.

- Competitive salary with performance-based incentives.

- Collaborative and innovative work environment.

- Work with a company that values creativity, quality, and customer satisfaction.

If you are a results-driven sales professional looking to take the next step in your career, we’d love to hear from you! Apply now and be part of the Make Merchandise team.

Make Merchandise

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