Why work with CLIK?
Within the role you’ll work within a small and diverse team helping the wider community with their day to day operations onsite and making sure that they can deliver to their customers and clients smoothly and efficiently. You’ll be working directly with those community members as the front line for enquiries and also getting hands on with the management of our facilities with the site manager and other coordinators.
You will have variation throughout your day to day, with routine tasks around opening, closing, inbound and outbound freight schedules. You’ll have opportunities to problem solve and get hands on with tasks onsite. There is a large degree of autonomy within this role compared to other entry level roles as well as opportunities for training, development, and advancement.
We’re situated within the Morris Moor complex with a great deal of amenity both onsite and nearby with access to food & beverage options, and fitness facilities across the road. If you’re interested in working with a wide variety of business owners and their teams, while learning how these businesses work this is the place for you.
Who Are We?
CLIK Collective is a coworking and co-warehousing space with a mission to foster growth, community, and collaboration for our members which are primarily made up of small to medium-sized ecommerce businesses. We understand the challenges and opportunities faced by small businesses, and our range of services and amenities are designed to provide the perfect environment for them to flourish.
We first opened our doors in 2015 at an iconic site in Kensington and we currently operate 2 locations across Melbourne with plans to re-launch our third site in West Footscray next year.
Who are you?
We’re looking for an engaging and active person to join our Moorabbin team who will be keen to interact with our business community members and at the same time be willing to get in with the day to day realities of operating a large facility which can at times mean you’ll need to get a bit dusty and hands on.
An outgoing personality and keen interest in small business are key.
Description and Responsibilities
As the Site Coordinator, you'll be responsible for driving member engagement, delivering outstanding customer service and assisting with day to day operations across our Moorabbin,, and Vermont locations. You’ll play a key role in delivering on our promise to support SME businesses and members within our community.
Your role and responsibilities
Facility Management
- Opening & closing duties with the CLIK Team.
- Ensure safe and immaculate presentation of reception, common areas, meeting rooms, hallways and loading area
- Attend reception during business hours
- Return common area facilities (kitchen, meeting rooms etc) and goods moving equipment to the correct place at the end of the day
- Liaise with suppliers to manage required services – cleaners, waste management, internet provider, printer provider, etc.
- Problem solve ad-hoc issues
- Load cages for Australia Post during daily pickup and dropoff
Events, member and stakeholder engagement
- Be the primary point of contact for our members
- Respond member requests on a day to day basis
- Support with internal communications via Mailchimp & Slack
- Assist the Community Team with community events and educational workshops
- Work with sales to support and engage with prospective new members
Administration
- Conduct member on-boarding and inductions.
- Ensure any paperwork/files are kept in an organised state whether physically or digitally.
Other:
- Collaborate in building a positive team culture
- Assist Community & Operations managers with day to day requests
- Work on ad hoc requests from the Director
- Help resolve issues between members with CLIK team support
