Destroy All Lines
Destroy All Lines (DAL) is Australia’s largest independent tour promoter with flagship festival brands Good Things and Knotfest Australia. DAL provides artists and their teams with end-to-end touring services from ideation, venue engagement, support act set-up, sponsorships, financial management, ticketing and sales, promotions, and event marketing. Our dynamic team prides themselves on being artist first, reliable and adaptable. We bring together great people who support each other to achieve outstanding tours and events.
This Position Matters Because…
The Ticketing Manager plays a critical role in the successful delivery and commercial performance of live music tours across Australia and New Zealand. Acting as the central link between promoters, venues, ticketing agencies, artist management and internal teams, this role ensures that all ticketing operations are executed accurately, efficiently and strategically.
From managing on-sales and ticket inventory to analysing sales performance and maximising revenue opportunities, the Ticketing Manager directly contributes to the fan experience and the overall success of each event. In a fast-paced and high-pressure touring environment, this role is essential in ensuring seamless event delivery, maintaining stakeholder confidence and supporting the growth and reputation of the business within the live entertainment industry.
Key Accountabilities
Ticketing Operations
- Oversee and manage ticketing activity across concerts, festivals and special events.
- Liaise with venues and ticketing providers to create and manage event builds, ensuring seating plans, holds, allocations, presales, VIP/ Premium packages and ticket types are accurate.
- Liaise with venues to collate and document avails for budgeting and scheduling purposes.
- Ensure consultation and compliance with promoter requirements, venue agreements, and contractual obligations.
- Ensure ticketing builds are compliant and include the appropriate customer consent and opt-in requirements.
- Coordinate ticketing requirements for presales, general on-sale, and promotional campaigns.
- Ensure accurate setup and execution of ticketing timelines and on-sale schedules.
- Manage ticket allocations, competitions, and sponsor allocations.
- Act as primary contact for ticketing-related queries between DAL, venues, and ticketing agencies.
- Manage guest lists and VIP ticketing requirements where applicable.
- Oversee event settlements relating to ticketing income, fees, reconciliations, and reporting.
- Support live event operations on show days where required.
- Assist with contingency planning for postponements, cancellations, and event changes (if required).
Stakeholder Management
- Act as the primary liaison between promoters, venues, ticketing companies, artist management, and external partners.
- Collaborate with marketing teams to optimise sales strategies and campaign performance.
- Partner closely with the sponsorship, marketing and publicity teams on ticketing activities and key dates to monitor ticketing data, ensure access codes are in place and in campaign alignment.
- Work with production, promoter and venue operations teams to ensure holds and inventory are correctly managed for event requirements.
- Coordinate with finance departments to ensure accurate post-show reporting and payment processing.
- Work closely with venue operations teams regarding capacities, seating configurations, accessibility, and event changes.
Systems & Administration
- Establish ticketing systems and maintain up-to-date records of ticket builds, allocations and reporting.
- Develop and document ticketing procedures and best practices.
- Ensure ticketing timelines and deliverables are met in line with campaign schedules and that timeframes and activities are visible to other team members.
- Assist with system testing, upgrades, and troubleshooting with ticketing providers.
- Ensure compliance with Australian and New Zealand consumer laws and ticketing regulations.
Sales Monitoring & Reporting
- Analyse sales trends and recommend pricing, scaling, and inventory strategies to maximise revenue and attendance.
- Prepare daily, weekly, and final sales reports for tours and festivals.
- Monitor competitor activity and broader ticketing market trends across the live entertainment sector.
- Assist in forecasting revenue and identifying opportunities for ticket yield optimisation.
Customer Experience Support
- Liaise with ticketing providers to ensure customer service standards are maintained.
- Assist with resolving escalated customer ticketing issues when required.
- Collaborate with DAL Customer Service on maintaining the ticketing FAQs for ticket purchasers (where applicable).
Research & Evaluation
- Provide post-event ticketing evaluations including audience demographics, sales performance, and channel effectiveness.
- Contribute insights to support marketing strategies, pricing models and promotional activity.
- Benchmark events against industry data to inform decision-making and future planning.
- Maintain a central repository of historical ticketing data and post-mortem reports to track performance over time.
- Assist and support evaluation of partnerships, campaigns and distribution platforms by reporting on ROI and audience engagement.
Qualifications, Licences and Experience
- Minimum 3-5 years experience in ticketing within live entertainment, music touring, festivals, sports, or major events.
- Strong understanding of ticketing systems and platforms commonly used in Australia and New Zealand.
- Demonstrated experience managing large-scale concerts, arena tours, or festivals.
- Excellent organisational and project management skills with the ability to manage multiple events simultaneously.
- Strong analytical and reporting capabilities.
- Intermediate to advanced Microsoft Excel skills.
- Exceptional communication and stakeholder management skills.
- Ability to work under pressure in fast-paced live event environments.
- Willingness to work flexible hours, including evenings and weekends during tours/ events.
- Australian Work Rights.
- A valid driver's licence (preferred).
Capabilities
The most effective way to learn is on the job experience. DAL believes in empowering and exposing staff to opportunities and experiences that will help them grow in capability and confidence.
Planning and Organising
Establishes systems, processes, and plans to organise and manage actions to achieve outcomes using time management principles and prioritising tasks as required. Can adapt plans to achieve desired outcomes based on high impact work and follows the advice of more senior team members when managing a high workload.
Quality Review
Can be relied upon to produce and review detailed information, documents and data for all routine tasks and some more complex tasks. Will investigate information that may not be accurate and proactively raise any concerns.
Adaptability and Resilience
Remains calm, listens and seeks to understand changing situations even in the face of obstacles and disruption. With support can change approach to realign with new circumstances.
Communication
Confidently and clearly conveys verbal and written ideas and information in a manner that engages audiences. Understands personal style and is somewhat able to adapt communication style to suit audiences. Is courteous to other people’s needs and deadlines.
Initiative and Self-Management
Takes action and responds to queries within a reasonable timeframe. Applies good self-control to thoughts feelings and actions. Demonstrates transparency, initiative and optimism across all operational tasks and some complex tasks and applies good judgement when making decisions. Is proactive by nature and readily takes on responsibility seeking out opportunities to learn, grow and contribute. Will openly draw on manager for more complex matters.
Commercial Awareness
Using knowledge of the music industry, can apply financial considerations and/or internal operational needs to present commercial business cases, negotiate outcomes and communicate commercial messages effectively.
Professionalism
Shows respect, reliability, ethics, confidentiality, and timeliness in completing tasks. Raises concerns and seeks guidance from managers when frustrated or uncertain. Demonstrates a friendly demeanour through written and verbal communication and represents DAL professionally at all times.
Accountability and Confidentiality
Anticipates client needs and proactively discusses services based on astute listening and diagnosis abilities. Adapts personal style to build good relationships and follows through on promises proactively at a level beyond clients’ expectations. Contributes as a proactive team player to a cohesive and productive team environment. Acts discreetly, maintains confidentiality, and behaves diplomatically.
Want to join our team?
Please submit your resume via Pedestrian. Applications close Friday 7th August, 2026.
