This role is responsible for end-to-end management of client social channels, focusing on strategy, client satisfaction, and administrative oversight, ensuring UGC campaigns meet and exceed client expectations.

Key Responsibilities

Client Management

Serve as the day-to-day contact for your assigned clients, maintaining clear, timely and professional communication.
Lead regular Work-In-Progress (WIP) meetings, preparing agendas in advance and providing campaign updates, insights and recommendations.
Take briefs directly from clients and translate them into actionable production plans and content strategies.
Provide strategic input and creative ideas to support brand goals across social media and content.
Manage client expectations around timelines, deliverables and budgets, and proactively flag any challenges or delays6.

Campaign & Influencer Management

Oversee end-to-end UGC campaigns, including briefing and managing the SHA talent team and contractors.
Oversee end-to-end management of influencer-led campaigns, from outreach and negotiation to briefing, tracking and reporting.
Build relationships with creators, negotiate deliverables and fees, and ensure timely delivery of assets.
Oversee campaign budgets and negotiate set rates with partner creators on behalf of SHA.

Workflow & Administration

Own the process from brief to delivery, managing calendars and coordinating talent, content creators, and internal contributors.
Maintain a detailed database of approved UGC creators, including agreed set rates, availability, and past performance.
Ensure all creator contracts and usage agreements are signed and stored.
Coordinate approvals and ensure rounds of feedback are managed efficiently to avoid delays.

Reporting & Performance

Monitor performance and prepare monthly reports with insights and recommendations.
Deliver wrap reports and performance recaps, showcasing results and insights for future planning.

To be successful in this role, you should:

Be a trusted partner to your clients, solutions-focused, communicative, and always one step ahead.
Be solutions-driven, deadline-oriented, and organised.
Have excellent internal communication and team leadership skills.

Sarah Humphries Agency

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