We are looking for someone to fill a unique, hybrid Retail & Ecommerce role. This is perfect for a candidate that is interested in growing their experience in both domains.

Reporting to the Head of Brand, you will be responsible for the achievement of in-store sales through exceptional customer service and building and nurturing a loyal customer base. This is an especially important role as for many customers, their interaction with you will be the first impression of our brand.

During quiet windows, you will assist with maintenance of Shopify, preparing inventory for photoshoots, maintaining our range planner, wholesale ordering and stocktaking.

Responsibilities

Retail

Serving customers in store and providing exceptional customer service
Styling customers and introducing them to new products
Establishing and fostering relationships with clientele
General store housekeeping and presentation, assist with store maintenance
Customer service inquiries and returns management
Order fulfilment
Manage restocking of packaging materials

Ecommerce

Daily maintenance of Shopify
Weekly refresh of homepage, mega navigation, editorial homepage
Uploading editorial articles
Creating new collections as needed
Updating inventory
Merchandising collections
Assist with sample management and product photoshoots
Maintain the RIISE range planner
Identify and research brands aesthetically and sustainably suitable for RIISE’s collection
Regular stocktaking of existing product and stocktaking incoming stock, ensuring accuracy of online stock
Wholesale ordering and delivery administration
General administration

Position Requirements

Retail experience: Minimum 1 year retail experience, preferably in a fashion, beauty or wellness environment.
Shopify experience: Shopify web experience is preferred.
Customer service and relationship building: You bring warmth and friendliness to each interaction with customers, setting the tone for an upbeat experience in store.
Humility: We are looking for someone willing to roll up their sleeves. No task is too small for us at RIISE – we all take out the garbage.
Problem solving and adaptability: We don’t expect you to have all the answers, but you will have the ability to anticipate problems and appropriately prioritise tasks.
Ownership: We aren’t a large organisation with a hierarchical structure; therefore, you possess initiative and take full responsibility for your role.
Organised: You can navigate between multiple tasks by establishing task management processes, identifying priorities, and executing tasks to completion.

We Offer:

The opportunity to own part of RIISE through our Employee Share Option Plan
10% commission on sales in store
Generous wardrobe allowance
The opportunity to be part of a climate conscious brand
Genuine growth and development opportunities

About RIISE

RIISE is home to the most coveted established and emerging brands from around the world, bringing together an elevated edit of responsible fashion, homewares and beauty products. At the heart of RIISE is an unparalleled dedication to championing considered design and quality pieces that are made to last and embody an inherent allure, refinement and sense of style. Each item has been individually vetted to ensure it meets our vision for a decarbonised, circular and regenerative future.

To apply please send through your Cover Letter and Resume to annabel.phelan@riise.world

RIISE

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Retail & eCommerce Assistant