Are you ready to take the reins of an exciting eCommerce role where no two days are the same?

We’re on the hunt for a dynamic, detail-oriented, and results-driven eCommerce Performance Coordinator to join our team! This is your chance to play a pivotal role in shaping the online shopping experience for our customers while driving sales and making a real impact.

What’s the role about?

As our eCommerce Performance Coordinator, you’ll be the go-to person for all things eCommerce & Digital. From managing the day-to-day operations of our website to implementing promotions and optimizing performance, you’ll be at the heart of our online trading efforts. You’ll work closely with teams across the business—like Marketing and Customer Experience—to ensure our customers have a seamless and satisfying online journey.

This is a hands-on role where you’ll be responsible for everything from uploading products and creating engaging content to analysing performance metrics and driving conversion rates. If you’re someone who loves variety, thrives on collaboration, and has a knack for problem-solving, this is the role for you!

This role is ideal for someone who thrives in fast-paced environments, loves a good checklist, and takes pride in seeing things go live without a hitch.

What you’ll be doing:

Owning the online experience: Ensure our eCommerce website is always on point, reflecting the brand’s identity and delivering a best-in-class shopping experience.
Driving sales: Use your commercial savvy to manage site merchandising, promotions, and product presentation to maximize conversion and sales.
Content wizardry: Oversee all product content and imagery, ensuring everything is accurate, engaging, and up to date.
Strategic execution: Help develop and execute eCommerce and content strategies that drive sales, engagement, and customer satisfaction.
Data-driven insights: Analyse weekly and monthly performance metrics, uncover actionable insights, and recommend improvements to hit KPIs and boost results.
Customer champion: Collaborate with the Customer Care Team to resolve escalated queries and ensure a smooth customer experience.
Vendor coordination: Work with third-party vendors to manage promotions and communications.

What we’re looking for:

We’re after someone who’s organized, proactive, and ready to roll up their sleeves. Here’s what you’ll need to succeed:

Qualifications: Degree qualified in Marketing, Digital eCommerce or related fields.
Experience: 1-2+ years in an eCommerce role (bonus points if it’s in fashion retail!).
Commercial mindset: You’re laser-focused on delivering sales results and driving growth.
Analytical skills: You know your way around eCommerce metrics, Google Analytics, and Excel, and you can turn data into actionable insights.
Tech-savvy: Experience with CMS systems (Magento preferred) and a basic understanding of HTML will set you apart.
Problem-solver: You’re quick on your feet, thrive under pressure, and can juggle multiple tasks with ease.
Creative flair: You have an eye for detail and know how to make products and promotions shine online.

You’ll Succeed In This Role If You…

Are organised, calm, and methodical — especially under pressure!
Enjoy structure and process improvements
Communicate clearly and confidently — even when asking questions
Take ownership of the little things (typos, broken links, messy logic)
Love working behind the scenes to make big things happen

Bonus if You…

Have worked in a fashion or fast-moving retail brand
Have experience with Shopify, Magento, or similar
Are eager to grow into an eCommerce or Digital Marketing career over time
Have some experience with CMS or CRM tools (training provided)

Why join us?

This is more than just a job—it’s an opportunity to make your mark in a fast-paced, ever-evolving industry. You’ll be part of a supportive team that values creativity, collaboration, and innovation. Plus, you’ll have the chance to grow your skills, take ownership of exciting projects, and see the direct impact of your work.

You’ll be part of a smart, supportive team that values clarity, accountability, and ideas. You’ll have space to learn, build confidence, and contribute to high-impact work in a digital-first business.

If you’re ready to bring your A-game and help us take our eCommerce experience to the next level, we’d love to hear from you!

City Chic Collective

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eCommerce Performance Coordinator