Full-Time Warehouse & Customer Care Assistant

Redfern, Sydney

About Christopher Esber

Christopher Esber is an Australian luxury womenswear brand known for its refined tailoring, innovative textile development, and modern minimalism. With strong global growth across eCommerce and wholesale channels, the brand continues to expand its operational and fulfilment capabilities.

The Role

We are seeking a reliable and detail-oriented Warehouse & Customer Care Assistant to support our warehouse and eCommerce teams with warehouse and customer care operations. This role is essential in ensuring timely, accurate dispatch of online orders, maintaining the presentation standards of a luxury brand and servicing our customers at a luxury standard.

This position is ideal for someone who thrives in a fast-paced environment, is hands-on, and has exceptional attention to detail.

Key Responsibilities

Pick, pack, and dispatch online orders with accuracy and care.
Ensure all garments are steamed, checked, and presented to luxury packaging standards.
Prepare shipping labels, documentation, and carrier bookings (DHL, Australia Post, FedEx, Zoom2U).
Assist with receiving stock, unpacking deliveries, and organising inventory.
Conduct basic stock counts and support inventory maintenance.
Assist during warehouse sales, clearance events, and peak seasonal periods.
Maintain a clean, organised, and safe warehouse environment.
Assist with customer care enquiries and servicing our VIP clientele.

About You

Previous experience in warehousing, dispatch, or retail operations preferred.
Strong attention to detail and ability to follow processes accurately.
Reliable, punctual, and able to work at speed during high-volume periods.
Comfortable lifting, organising, and handling garments and boxes.
Ability to work collaboratively with the warehouse, eCommerce, and logistics teams.

Why Join Us

Be part of a growing Australian luxury brand.
Work within a supportive, collaborative warehouse and eCommerce environment.
Exposure to fulfilment processes for a global fashion label.

Christopher Esber

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Full-Time Warehouse & Customer Care Assistant