ARC | CLIENT SERVICES

The Client Services role is an entry-level position designed for someone seeking to start a career in film and advertising. Based in our Alexandria office, you will play a key role in ensuring the smooth operation of the office while providing exceptional client service. This position requires a proactive, detail-oriented individual with a keen interest in creative industry.

Working closely with the Operations Manager and Production team, you will be responsible for ensuring the office runs efficiently, managing day-to-day client services, and supporting administrative functions. Flexibility with working hours and a current driver’s license are preferred.

This is advertised as a Part-Time position, with potential for Full-Time contract.

This is first-and-foremost a hospitality-focused role and would best suit someone with cafe or restaurant experience.

The Client Services role will be responsible for the following:

Client Services Primary Duties

− Open the office daily, ensuring all common areas and suites are clean, organised, and inviting.

− Greet and welcome clients, directors, and visitors, ensuring they feel comfortable and well looked after.

− Collaborate with the Production team and Artists to manage client visits, ensuring a seamless experience.

− Prepare and serve simple food and beverages (e.g., coffee, tea, light snacks).

− Coordinate and set up lunch catering as required.

− Answer and direct phone calls in a professional manner.

− Conduct regular stock checks and order office supplies (e.g., kitchen, bathroom, stationery).

− Prepare and organise paperwork, receipts, and documentation for the accounts department.

− Assist the Operations Manager and Production team with additional tasks and projects as required

Client Services Social Media and Marketing Duties

− Assist in managing ARC’s social media presence by scheduling posts, drafting copy, and coordinating media in collaboration with

the Junior Assistant Editor and Production team.

− Support the management of award entries, including maintaining a calendar of submission deadlines, preparing entry documents, and liaising with Executive Producers to gather required materials.

Skills and Experience

− Highly organised with excellent attention to detail.

− Strong communication skills with the ability to confidently interact and build rapport with clients, directors, and team members.

− Social media and computer proficiency.

− A keen interest in film, literature, art, and design.

− Ability to remain calm and constructive under pressure.

− Proactive, diligent, and methodical approach to tasks.

The skills you’ll build

− Deep understanding of the post-production process and the relationships between Directors, Editors, and key stakeholders.

− Strong time management skills and the ability to work effectively under pressure in a fast-paced creative environment.

− Building and maintaining professional relationships with internal teams, clients, and external partners.

ARC

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ARC | CLIENT SERVICES