Amazing Co/Full-time

Melbourne

Posted 24 Jun 2022

Closes 24 Jul 2022

Are you looking for a super cool job with a fabulous start-up? 

Does working in a fabulous team and providing amazing customer service excite you? Are you passionate and driven to achieve results and have great attention to detail? Do you thrive in busy environments with super high growth opportunities? Do you love leading a team? If it sounds like you … keep reading!

You will jump into a fast paced start-up culture, with the opportunity to own things from day one, and lots of space to grow and develop. 

Important details

  • We are looking for a great people leader. In return you’ll get to work in a fun and dynamic business that really looks after employees!
  • Full time or Part – Time the choice is yours the only day we require you to work is Saturday 8.00am to 2.00pm and on call on Sundays
  • Leading a team of 8-12 Sales & Customer Service Coordinators
  • The role will be a hybrid role- based in our Abbotsford office on a Saturday and in the office and at home the other days.

About AmazingCo 

AmazingCo exists to help people better connect through unique experiences. In 50 cities across Australia, USA and UK we create and deliver amazing experiences working with teams of world class entertainers, hosts and experience partners. 

By joining, you will be jumping into a fast paced start-up culture, with the opportunity to own things from day one, and almost endless space to grow and develop as we find greater scale across the globe. AmazingCo is a honeypot for passionate, smart, hard working, team players, all driven by the desire to help the world reconnect. 

Here is your opportunity to join the most exciting company and team in the experiences industry right now, and we are looking for A-players like you! 

You will work in our frontline sales and customer support team. Here you’ll be instrumental in ensuring that our customers book their special moments with us over phone, chat and email. At AmazingCo the customer is king!

  • Conducting 1:1s with your reports
  • Ensuring the team are hitting targets
  • Daily support for your team as they navigate sales and customer service
  • Managing workflows

About you

You must be fabulous with people! You must have had a minimum of 2 years experience leading a team in a Contact Centre or Operations environment. You must also be great with interacting with customers and have great attention to detail together with strong problem solving skills.  

You thrive working in a dynamic, fast paced and ever changing environment where supporting your team to respond to customers and solve their challenges every day is the norm. 

You are calm under pressure when things get busy and you aren’t afraid to ask questions when you’re not sure about things but most of all you love going above and beyond to support your team and service customers. 

Required Experience

  • Minimum of 2 year’s experience in a leading a team in Contact Centre or operational environment
  • Demonstrated experience working in a fast paced environment

Required Skills

  • Ability to prioritise your team- they are your highest priority!
  • Outstanding customer mindset and ability to provide 12/10 customer experience over any touchpoint
  • Excellent communication skills 
  • Excellent attention to detail
  • Problem solving
  • Calm under pressure
  • Relationship management
  • Organisation and prioritisation of work
  • Strong personal time management skills 
  • Creativity

Required Characteristics

  • Values alignment – 
    • Team player
    • Fun
    • Positive vibes / good energy
  • Smart, switched on 
  • Creative 
  • Customer mindset – driven by thinking about how to provide an amazing customer experience
  • Motivated to do a quality job 

Benefits

  • $65,000 to $75,000 plus super
  • Play a key role in our global expansion
  • Work alongside experienced co-founders with existing success in building and growing startups
  • Work in a business that seriously cares about culture and improving the experiences of our customers
  • Big mission, real meaning, real people doing their life’s work
  • We are an experiences business and we test everything we create on ourselves! Enjoy frequent virtual team-wide experiences and staff discounts across our portfolio
  • Opportunity for serious growth. We’re not kidding, we have seriously ambitious plans and are so excited to find the next brilliant mind to join us. You bring your energy and we’ll pay it back in spades. Our people are everything.

We are super excited about what we are building and can’t wait to find the perfect next fit for our growing family. If you think you have what it takes, we’d love to hear from you.