Mable/Full-time/$80,000 to $100,000

Sydney

Posted 10 May 2022

Closes 9 Jun 2022

Mable started in 2014 as the cofounders experienced the struggle to find the right home and support solutions for their family members. A few years later and with the work of an incredible team, Mable is proud to offer Australia’s largest and most diverse online community of independent support workers.

Mable is an easy online platform that enables people with disability and older Australians to connect locally with small business and sole trader providers of care and support services..
 

Having been recognised in Deloitte’s Fast 50 2020 Awards (#9 – 721% Growth) and winning the Australian Growth & Australian Technology Growth Company of the Year Award 2020, this is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors, providing meaningful impact to people’s lives across Australia.

With over 3 million hours of support being facilitated through its platform annually, Mable has been growing at a very fast pace and is now at 200+ employees strong.

 

Mission: We’re redefining support for disability and aged care in Australia by helping people who are ageing or living with disability to connect with independent support people in their community.

 

Our ways of working

At Mable we have a flexible and hybrid way of working approach, which is a blend of at home and in office. One of our core values is ‘’All About People’’ and we believe our people thrive by having a voice in how they work and operate.
 

About the position

As our Marketing Communications Executive –  you will be responsible for developing content engagement strategies. You will develop a deep understanding of our target audience to have input into our overall Publishing and Content Marketing strategies.

Your Generalist Marketing skills will see you driving Go to Market campaigns with a focus on acquisition, utilization, engagement & retention initiatives. 

You’ll develop a deep understanding of insights across our key audience groups, and the know-how to produce content that inspires, educates, and informs.

You’ll then collaborate with our Content & Engagement Marketing team to bring your ideas and content to life.

 

What will I be doing?

  • Leading the Content & Engagement  initiatives aimed specifically at key audiences
  • Develop insights into our Community to inform content needs
  • Champion the end to end lifecycle of content and communications that support activation, engagement, and retention 
  • Work closely with our CRM and Marketing Automation teams
  • Be the guardian of the communication and content journey 
  • Drive understanding of our product experience through editorial and content amplification
  • Make communication & channel recommendations based on a solid understanding of best practices  and driving audience behaviour

 

What are we looking for?

You are a strong Marketing Communications professional who can see the big picture, connect the dots, and craft a successful view of our customer needs.

You’re currently in a Content-focused role that sees you creating content for various digital audiences through Email campaigns, website content, and community platforms. Perhaps you’ve worked closely with the CRM team, but regardless you love using data to help you develop insights to decide the best ways to communicate with customers

Those that know you say you have strong commercial acumen and you excel in designing, implementing, optimizing, and reporting on communication engagement campaigns.

 

What else would make a difference?

Highly regarded:

  • Experience with relationship marketing and lifecycle management
  • Experience leading consistent and through-the-funnel marketing efforts for customer segments
  • Hands-on experience using a Marketing Automation platform (ideally Marketo) or other CRM tools

 
 

Benefits of Working at Mable

  • WFH Set Up Allowance – $800 (gross) payment to all new employees to kit out their home office.
  • Competitive salary packages everyone at Mable contributes to the bigger picture mission. We want you to feel rewarded with our packages & incentives.
  • Floating Public Holidays is just one way the company demonstrates its commitment to the well-being of our people and creating a culture of greater inclusion. 
  • Volunteer Day A paid day per calendar year to volunteer for your community
  • Wellbeing Day Enjoy a paid day each calendar year to focus on your health and wellbeing.
  • Birthday Leave Take your birthday off on us!
  • Work Away  Work overseas for four work weeks in a rolling 12 month period so long as you are available during core business hours
  • Paid Parental Leave a gender-neutral policy for primary (14 weeks + super) and secondary (6x weeks + super) carers
  • We value wellbeing: We’re here to support you in times of need with our Employee Assistance Program (App + counseling) 
  • Diversity & Inclusion we are endorsed by Work180 as an accredited employer for women in tech.
  • Team hybrid working arrangements balance collaboration with home and family commitments.
  • Office Location Two minutes walk from Town Hall station, we’ve recently taken over an entire floor of the Hilton Hotel building (hello, #scaleup life)
  • Celebrate Success we’re here for the good vibes and celebrating our wins, no matter how big or small.
  • Anniversary Awards – a visa gift card on us to celebrate each year you work at Mable
  • Reward and Recognition Program We have a fun, easy, and accessible Reward & Recognition Program in place, aligned to the Mable values with quarterly nominations and winners.
  • Accelerate your career: Be a part of one of Australia’s fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their careers and for Mable to be the place where they can grow to their full potential.

Our Values

  • All About People – We put our customers at the center of everything we do
  • Better Together – We are stronger,  better and faster when we work together
  • Challenge Openly – Speak up. Candid discussion helps us make better decisions. 
  • Do The Right Thing, Always – We hold ourselves to the highest standard. What we say and do matters.
  • CrEate Impact – We are passionate about having an impact.

 

Role Location

At Mable we believe that collaboration and team connection is key for success. This role can either be based in Sydney (mix of office / home) or fully remote within Australia. We’re all about creating opportunities for people, regardless of where they live. 

 

Additional Information

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. 

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to the Mablehood that we are looking for! 

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant

 

Where to find us online:

Glassdoor: https://bit.ly/3z0K328

Youtube: https://bit.ly/34L7DlP

Instagram: https://bit.ly/3pgAOXk

Facebook: https://bit.ly/3ic6LhQ

LinkedIn: https://bit.ly/3ie6Q4U