Sydney - CBD/Metro/Inner East & West

Posted 29 Jul 2022

Closes 28 Aug 2022

Hypop is a Sydney-based (Alexandria) online retailer of photography equipment. We offer complete lighting, video and studio solutions to a range of corporate, business, education, government and end-user customers including social media influencers.

The job

We’re looking for someone with retail experience and technical knowledge of photo and video lighting and equipment, who loves to help others, someone who can deal with challenging situations, and is comfortable working in a small team which also includes our dog Kenji (Shiba Inu), as well as someone who first and foremost has a strong passion for the photography industry, our brand and our customers.

This Full Time or Part Time Retail Assistant (aka Customer Service Representative/Product Specialist) role is showroom/office/warehouse based where you will be assisting customers in the showroom and online. Your role will include answering phone calls, live chat, social media and responding to all emails in a timely manner ensuring the customer’s experience is positive from start to finish.

This is an excellent opportunity to further develop your experience in the photography industry in a fast-growing company, working with the latest gear, and to work alongside like-minded people with a strong passion for the brand and providing impeccable customer service.

We will be selecting people based on the following character strengths that align with HYPOP:

  • I have at least 6 months retail experience
  • I am comfortable providing photo and video advice and recommendations to customers and troubleshooting technical issues
  • I love photography and am excited about new trends
  • I am genuinely passionate about helping people
  • I love tackling tasks head on
  • I am confident and strive for excellence in everything I do
  • I love being part of a team that works together to achieve goals
  • I have excellent time management – challenge me!
  • I am a glass half full kind of person and can bounce back from adversity
  • I work with integrity and do what’s right
  • I have experience handling issues and enquiries that require escalation
  • I am comfortable working with a dog in the office

Your responsibilities will include:

  • Providing photo and video advice and recommendations to customers
  • Troubleshooting technical issues
  • Identifying customers needs, identifying products that meet those needs, educating customers whenever appropriate, executing the sale and any necessary follow up
  • Providing exceptional customer service via all channels/platforms (i.e. In our showroom, email, phone call, live chat, social media) and responding in a timely manner
  • Prioritising work and customer enquiries
  • Multi-tasking between all customer contact platforms (i.e emails, phone calls, live chat, social media)
  • Resolving customer complaints where applicable and within specified timeframes or refer to the correct escalation point to ensure commitments are followed through to resolution
  • Managing customer’s warranty repairs/faulty items from start to finish
  • Fulfilling online orders, picking and packing in our warehouse
  • Handling a high volume of enquiries and correspondence
  • Reporting to managers
  • Working hours: Any 4 days on a Weekday (9am-5pm), Saturday (Required 9am – 4pm)

What’s in it for you?

  • Diverse role working in both retail and part of a growing online store
  • Being part of a company that is young, innovative, and only continuing to grow
  • Staff discounts
  • Team and social experiences
  • To apply online please send in your CV and include somewhere in your cover letter “Peanut Butter”
  • Please do not visit or phone our office. Successful applicants will be contacted for an interview