Tutu Du Monde/Full-time

Sydney - CBD/Metro/Inner East & West

Posted 10 Jun 2022

Closes 10 Jul 2022

Company Background: 

A global leader in the childrenswear category, Tutu du Monde is founded and operated in Sydney, and stocked in over 150 doors internationally including Harrods, Selfridges, Neiman Marcus, Bergdorf Goodman, Nordstrom, David Jones and Farfetch.

Harnessing the design principles and fabrication techniques of women’s RTW and couture, Tutu Du Monde has taken the world by storm since its inception in 2009 and is now favoured by celebrity children and their parents worldwide.

A rare opportunity exists to become an integral part of the dynamic team at this fashion powerhouse and the opportunity to be a part of an ever-growing team and global business. The ideal candidate will have a strong background in customer care and fulfilment with the attitude to grow within the team and thrive in a positive culture. 

The brand operates from beautiful offices in the heart of Sydney, with an organised workflow and an upbeat environment.


Job Summary:

The fulfilment and stockroom coordinator position is a newly created role due to the brands continuous growth.  We are seeking a coordinator who has experience working with a premium fashion brand to manage our stockroom and wholesale distribution. 

The fulfilment and stockroom coordinator role is responsible for delivering a high level of service and support for Tutu Du Monde. The role is responsible for the day-to-day management of customer service, account queries, fulfilment, inventory management, shipping, and logistics.  The coordinator will also be responsible for administration, invoicing, picking, packing, and dispatching customer orders in a timely manner.


Key Responsibilities 

  • Assist in daily fulfilment of online orders when busy. Pick, packing and ensuing all paperwork is recorded accurately. 
  • Manages a small team for pick and packing 
  • Managing daily stock room operations across product returns, exchanges, incoming and outgoing. 
  • Tight control of all inventory management from receipt of bulk deliveries and replenishment orders through to returns
  • Manages wholesale dispatch with the support of the sales manager 
  • Work closely with marketing and sales teams to ensure timely stock uploads and deliveries 
  • Management of customer care communication ensuring all enquiries are swiftly resolved 
  • Actively participates as a member of the broader Tutu Du Monde team, to assist with accomplishment of team and business goals


Qualification Requirements:

  • Experience in a customer service or sales support role. 
  • Experience in fulfilment and logistics. 
  • Excellent organisational, accuracy and time management skills.
  • Intermediate computer skills.
  • Excellent written and verbal communication skills.
  • Demonstrates initiative in problem solving and efficiencies in resolving issues 
  • Physically capable of moving medium size boxes within the stock room 
  • Valid Australian drivers’ licence 


Our Culture and What’s Important to Us: 

Tutu Du Monde’s team culture reflects the founder’s own creative and personal values and vision and supports key behaviours important to our success. These key qualities reflect an environment that is creative, ethical, transparent, inclusive, positive, generous in spirit, kind and collaborative with commercial integrity.

We stand by our beliefs and seek to align them with the needs of everyone that experiences our brand. They formulate our reasoning and our actions and are the foundations upon which our business is built.