Customer Service Representative

About Us

GlamCorner is a fashion-tech company at its heart with a unique circular fashion model. We’re on a Mission to accelerate the transition to a more circular and sustainable fashion system by revolutionising the way fashion is consumed.

We are a young company and run a lean and well-organised business. We are fun, hard-working and we pride ourselves on quality, professionalism and achieving results. Our Vision is to be every Australian Woman’s Endless Online Wardrobe.

About the Role

We are looking for a driven and passionate Customer Service Professional to join our team to assist the business during this period of growth.

Requirements

• Provide excellent service through a customer centric approach and maintain high levels of customer service excellence.
• Go above and beyond to provide a seamless and memorable experience for our customers.
• Assist the Customer Service Excellence Manager to oversee customer enquiries and ensure all enquiries are answered promptly via phone, email and social media channels.
• Assist the team in handling escalated customer enquiries and complaints as required.
• Own daily communications between other teams such as our engineering and fulfilment team.
• Work with the team to identify and drive improvements, help resolve difficult enquiries and drive decisions.

About you

• Over 3+years experience in Customer Service industry
• Experience in Zendesk or similar customer service system is desirable
• Experience in a fast-paced and deadline-driven environment
• Proven experience in delivering outstanding customer satisfaction. Committed to exceeding key performance indicators
• Excellent attention to detail
• Experience in retail and/or customer service
• Strong written and communication skills
• Critical thinking and problem solving skills
• ‘Can-do’ and ‘Make-it-happen’ attitude
• Uphold to our A.S.P.I.R.E values: Agility, Selflessness, Passion, Impact, Respect and Effectiveness

If this sounds like you, we’d love to hear from you! Please submit your resume via https://apply.workable.com/glamcorner/j/FFB78DB626/