GlamCorner/Part-time

Sydney - Western Suburbs

Posted 14 May 2022

Closes 13 Jun 2022

About Us

GlamCorner is a fashion-tech company at its heart with a unique circular fashion model. We’re on a Mission to accelerate the transition to a more circular and sustainable fashion system by revolutionising the way fashion is consumed.

We are a young company and run a lean and well-organised business. We are fun, hard-working and we pride ourselves on quality, professionalism and achieving results. Our Vision is to be every Australian Woman’s Endless Online Wardrobe.

About the Role

We are looking for a driven and passionate Customer Service Professional to join our team to assist the business during this period of growth.

Requirements

  • Provide excellent service through a customer centric approach and maintain high levels of customer service excellence.
  • Go above and beyond to provide a seamless and memorable experience for our customers.
  • Assist the Customer Service Excellence Manager to oversee customer enquiries and ensure all enquiries are answered promptly via phone, email and social media channels.
  • Assist the team in handling escalated customer enquiries and complaints as required.
  • Own daily communications between other teams such as our engineering and fulfilment team.
  • Work with the team to identify and drive improvements, help resolve difficult enquiries and drive decisions.

About you

  • Over 3+years experience in Customer Service industry
  • Experience in Zendesk or similar customer service system is desirable
  • Experience in a fast-paced and deadline-driven environment
  • Proven experience in delivering outstanding customer satisfaction. Committed to exceeding key performance indicators
  • Excellent attention to detail
  • Experience in retail and/or customer service
  • Strong written and communication skills
  • Critical thinking and problem solving skills
  • ‘Can-do’ and ‘Make-it-happen’ attitude
  • Uphold to our A.S.P.I.R.E values: Agility, Selflessness, Passion, Impact, Respect and Effectiveness

If this sounds like you, we’d love to hear from you! Please submit your resume via https://apply.workable.com/glamcorner/j/FFB78DB626/