Hommey/Full-time/$50,000 to $60,000

Melbourne

Posted 15 Jun 2022

Closes 15 Jul 2022

Hommey, Australia’s fastest direct to consumer homeware brands and we’re expanding our team. 

Be a part of a fast passed, exciting, hard working start up environment. We’re looking for someone who is passionate about improving the customer experience, has a keen interest in social media, content creation and understands the importance of brand. 

 

Title: Customer Success and Community Management

 

Customer service: 50%

– Manage all live chats and customer service enquiries via a ticketing platform and email platform.

– Answering all inbound and outbound phone calls.

– Process and manage returns, order changes and anything customer related.

– Reporting on customer service tickets, returns and exchange rates.

– Sending Hommey swatch books out to customers from head office. 

– Finding opportunities to improve the brand experience through customer feedback.

– Customer feedback and surveys being implemented.

 

Influencer & Community Management: 50%

– Influencer gifting.

– Working with our creative and content agency to create and implement influencer content.

– Forming relationships and partnerships with interior designers, architects. 

– Building a content and growth plan for our Hommey Insiders Facebook community group.

 

The skills required:

– Great written and verbal skills. 

– Problem solving and resourcefulness. 

– Organisational skills to manage tasks, work load and to help with prioritisation.

– Ability to research and be motivated to learn as you go. 

– Hard working.