Customer Service and Boutique Manager

• Be a KITX brand ambassador in all areas and lead by example
• Consistently strive to deliver an exceptional client experience and service
• Naturally create loyal customers with a positive and professional attitude
• Building VIP relationships, maximising existing database as well as building new via tailored customer profiling v Styling wardrobe solutions, via an intimate customer understanding.
• Providing best in class customer service experience via all touch points – Web, Retail and Digital Communications i.e Video/Email
• To support the Product in Shopify, ensuring on brand, commercial representation of all products, 100% accuracy of information with a focus on stock availability and integrity.
• Ensure accuracy and integrity of KITX stock position for KITX.com.au
• Accurately and efficiently complete all store operations administration
• Maintain boutique brand standards in terms of appearance, cleanliness & visual merchandising
• Team player, establishing workable and effective relationships with all colleagues
• Ability to work under pressure, responsible, is highly organised, uses initiative and works proactively
• Packing order with care and love in KITX way, Dispatching orders within 24 hours of placement
• Understand Customer service online including Returns/exchanges · Online Stock take, ensuring stock accuracy for KITX.com.au

This job role can be permanent part time or full time.

Please send expressions of interest, along with your CV to: sales@kitx.com.au

• Contact Name: Alexandra Sist
• Contact Email: sales@kitx.com.au