BondiBoost/Full-time

Sydney

Posted 6 Jun 2022

Closes 6 Jul 2022

THE OPPORTUNITY

In this role you will work on guiding customers through their orders via phone, email or online chats. Our team is passionate about providing impeccable service. They worry about the details and solve problems so our customers don’t have to.

BondiBoost will invest in your success through a 2-week training program, side-by-side shadowing sessions with experienced customer service representatives, access to a supportive management team and continuous product and procedure training. We empower you to make decisions so customers are taken care of quickly and accurately.

Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then BondiBoost is the company for you.

 POSITION RESPONSIBILITIES

  • Guide and process customer orders in a fast-paced environment.
  • Communicate with customers via phone, email and chat.
  • Help customers navigate BondiBoost’s website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Help resolve product returns, respond to shipping inquiries and answer order status questions.

 SKILLS REQUIRED FOR THIS POSITION

  • Experience in online/written customer service (minimum 2 years)
  • A passion for providing A+ customer service
  • High energy and positive enthusiasm for customer service and dealing with people
  • Excellent and flawless written communication skills
  • Excellent organisational skills
  • Strong problem-solving skills
  • The ability to self-manage and work independently
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.

 

** Applicants MUST HAVE an unrestricted permanent Visa and MUST HAVE written/online customer service experience**

 

We are building an amazing high profile social media brand so if you have the experience and passion to be part of something exciting, APPLY NOW.  

 

P.S We don’t just want to make the world’s most incredible haircare products. We want to help create a better world. That’s why we are committed to supporting our community. Together we can make a difference.

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