Snap Send Solve/Full-time


Posted 24 Jan 2023

Closes 23 Feb 2023

The role

We’re looking for a full-time Copywriter to join our marketing team. This newly created role will be integral to our brand awareness and content marketing efforts.

We’re a tech company with a purpose to empower everyone to improve shared spaces around them. Be ready to take the reins in a start up environment and together we’ll build and nurture our brand. Hone and develop our tone of voice with the creative freedom to test and collaborate with community groups, government agencies and influencers.

Speak to our app users (we call them Snappers) with exciting and shareable messaging across a range of marketing materials and take part in improving communities across Australia and New Zealand by educating people on the value of taking pride in your local area.



Why we’re here

We’re a platform that allows anyone to report community issues to local councils, utilities and companies like Telstra, NBN and Australia Post. We exist to empower every person to improve shared spaces around them.

Our community of 350,000+ Snappers send reports about anything from fallen trees or damaged playground equipment to accessibility issues anywhere in Australia and New Zealand.

We provide organisations — whom we call Solvers — a cloud-based SaaS platform enabling easy and reliable communication with their residents and customers. Councils can more efficiently resolve community issues, the University of Melbourne uses Snap Send Solve as a way to engage with students, staff and visitors and we help organisations like the SES monitor flood levels.

Snappers have sent almost 3 million reports and counting. We’re a tech company pursuing real impact in hundreds of communities every day. Our vision is to be the go-to platform for communities to improve shared spaces — everywhere. And if you think that sounds like something worth working on, we’d love you to join us.



As our new Copywriter, you’ll be:

  • Acting as our tone of voice guardian
  • Ensuring our messaging conveys our values & purpose
  • Supporting the team with proofreading and editing
  • Contributing to our strategic plans by collaborating with the wider marketing, PR, commercial & product teams to create compelling marketing campaigns
  • Working on projects to distil complex local government & utilities systems, messaging and ideas into simple, straightforward and direct language that anyone can understand
  • Create unique, compelling & engaging digital copy across a range of marketing materials including website landing pages, blog posts, email campaigns, social posts, ad-copy, sales collateral, in-product copy, video scripts and campaign messaging
  • Be able to repurpose & transform writing for various channels, audiences and scenarios that’s both on brief and on brand – for example, from short & punchy to long-form evergreen blog posts
  • Leading topical & keyword research to craft engaging content to speak to our diverse range of Snappers and Solvers
  • Willing to learn or have an understanding on how to create and maintain search engine optimised copy
  • Testing & reporting on copy performance as a core part of our content marketing strategy, ensuring continual improvement and optimisation for specific audiences and goals


About you


  • Excellent written and verbal communication skills
  • Ability to understand nuances of tone and syntax
  • Excellent time management and organisational skills, with the ability to manage multiple projects and deadlines
  • Knowledgeable about the most up-to-date trends in copywriting & digital platforms best practice
  • Strong attention to detail
  • A passion for punctuation and grammar


  • 1+ years of copywriting experience across a variety of placements
  • Demonstrated experience in explaining complicated products and processes in simple, easy to understand, human ways for both business and consumer audiences


What we offer

  • A flexible work environment where you can enjoy a mix of WFH and in-office collaboration from our light-filled, spacious office in Cremorne, Melbourne
  • The opportunity to join a start-up on the ground floor and make your mark
  • Company-wide events that happen at least once a quarter, along with more regular drinks, coffees and lunches
  • A purpose-driven business that aims to make a positive impact on our communities and driven by our values. More information about who we are available HERE.