Posted 9 May 2022

Closes 8 Jun 2022

Community & Learning Support Coordinator

Who we are: Candlefox is an Australian EdTech success story. For over a decade, we have been collaborating with Australia, NZ and the UK’s best education providers to increase student enrolments as one of largest education marketplaces. Most recently we have launched an exciting digital e-learning business – Ulleo. Ulleo’s short courses are innovative and industry-led – built in collaboration with industry leaders. It is such an exciting time to join the team as we continue to grow and build unique courses and learning experiences that cater across a wide range of industries including interior design, sustainability, nutrition, counselling, pet care and personal development – with many more in the pipeline. 

The opportunity: As we now scale up our organisation to handle the growth in courses and learners, we have a newly created position of Community & Learning Support Assistant, reporting to our Community Engagement Manager. The key focus of this role is to assist the team in undertaking day-to-day administrative tasks supporting our learners through their learning journey from pre-sale enquiries through to course completion, as well as supporting our course mentors and industry partners. This role is ideal for a junior administrator or a recent graduate looking to start their career in admin/customer service.  

The responsibilities for this role include: 

  • Processing enrolments, handling pre-sales enquiries, and onboarding learners.
  • Processing payments, managing payment plans and fee collections.
  • Being the first point of contact for learners by responding to enquiries and providing quality support that aligns to the Ulleo Customer Service strategy.
  • Managing records for learners and mentors on the Student Management System.
  • Supporting learners and mentors on the Learning Management System.
  • Organising course events and student benefits.
  • Setting meetings, coordinating team schedules and assisting with team travel arrangements.
  • Reporting on learner progress and gathering learner feedback to develop recommendations on improvements that will improve learner experience and increase operational efficiencies.
  • Identifying, managing and reporting on platform issues.
  • Managing live chat functions, social media comments/messages and responses to reviews on sites.

What you will offer:

  • A “can-do” attitude with a willingness to learn. 
  • Qualifications in Business Administration or similar (desirable but not essential)
  • Experience in a customer service/administration role (education industry experience is desirable but not essential)
  • An enthusiastic, driven, self-motivated, go-getting persona with exceptional attention to detail.
  • Excellent written and verbal communication.
  • Ability to build rapport with a diverse set of stakeholders.
  • Organised and driven to meet tight deadlines.
  • The ability to operate in a fast paced and dynamic environment.

What we can offer you:

  • An opportunity to be part of a thriving organisation with an exceptional company culture.
  • Flexible working arrangements, including remote working opportunities
  • Competitive remuneration package.
  • A social and engaging workplace with many social and fun events throughout the year.
  • Gender neutral parental leave.
  • Excellent career progression opportunities.
  • A funky refurbished office in Middle Park close to the beach, Albert Park lake and great cafes and retail shops.
  • A fun, collaborative environment with a strong sense of belonging.

If you want to be a part of a community helping shape the future of education, then apply now – we’d love to hear from you.